Terms and conditions

TERMS AND CONDITIONS

Please note that the following terms and conditions may differ for packages sold via the web portal at habitravel.com. When bookings are made through that channel, the terms and conditions stated on the website and the terms received after the confirmation or payment of services via the web must be considered valid.

General Terms and Conditions for the Sale of Travel Packages

• Tour Operator HABI TRAVEL: The company based in Fiumicino (RM) that organizes and sells travel packages.
• Client: A natural or legal person who purchases a travel package.
• Travel Package: A combination of at least two of the following services: transportation (airplane, train, bus), accommodation, museum and tourist attraction tickets, NCC transportation, taxi, sold at a single price.
• Sales Contract: A contract entered into between the Client and the Tour Operator related to the purchase of a travel package.

1. Bookings: Bookings can be made by direct request to our operators, by phone, or through a travel agency. Once the booking is received, the Client will receive written or electronic confirmation, which will constitute the Sales Contract. It is necessary to provide the details of all participants (name, date of birth, travel documents) at the time of booking.
    
2. Prices: The prices of travel packages are indicated in euros and include all services listed in the program, such as flights, hotels, museum tickets, transportation, etc. The price may vary based on availability and market conditions (e.g., fluctuations in flight prices). Local taxes, tips, meals not included, or extra expenses are excluded from the indicated price.
    
3. Payment: Payment for the travel package must be made according to the methods and terms established at the time of booking. All prices within the package are considered inclusive of VAT.
    
4. Deposit: A deposit equal to 50% of the total amount of the package is required at the time of booking.
    
5. Balance: The balance must be paid at least 30 days before the departure date, unless otherwise specified in the specific package program. If the balance is not paid, the client will lose the deposit and the booked services.
    
6. Payment Methods: Payment can be made by bank transfer, credit card, or other methods accepted by the Tour Operator.

1. Cancellation and No-Show Policy:
   
   Cancellation by the client:
   1. a) Up to 65 days before departure: Refund of the total amount, excluding administrative fees and non-refundable expenses, such as tickets for attractions, museums, flights or trains.
       
   2. From 65 to 30 days before departure: Refund of 50% of the total cost of the tour, excluding administrative fees and non-refundable expenses, such as tickets for attractions, museums, flights or trains.
       
   3. Less than 30 days before departure: No refund.

 

1. Cancellation by the Tour Operator:
   The Tour Operator reserves the right to cancel the travel package in case of force majeure events (such as strikes, bad weather, pandemics, etc.) or for organizational reasons (e.g., insufficient number of participants). In such cases, the full amount paid by the Client will be refunded, but no additional compensation will be provided.
    
2. Changes to Services:
   In case of substantial changes (such as changes in hotels or air transportation), the Client will be promptly informed. The Client will have the right to accept the proposed changes or cancel without penalty, with a refund of the amount paid.
    
3. Force Majeure:
   In the event of cancellations due to unforeseen events such as natural disasters, pandemics, wars, or other force majeure situations, the tour operator will not be responsible for refunds but will try to provide alternative solutions.

10. Services Included in the Package

1. Air Tickets: The price includes round-trip flights as specified in the program. Flights are subject to the cancellation policies and conditions of the airlines. Any changes or cancellations by the Client will be subject to penalties according to the airline’s policy.
2. Hotels: Accommodation is specified in the program and is subject to availability. If the hotel is changed, the Tour Operator will ensure an alternative of the same category. Cancellations and changes to hotels are subject to the specific policies of the hotels.
3. Museum and Attraction Tickets: Tickets for museums and tourist attractions are included. Tickets are non-refundable.
4. NCC and Taxi Transport: The transportation included in the package (NCC, taxi) is organized by the Tour Operator. Any changes or cancellations to transportation bookings are subject to the policies of the transportation providers.
5. Tour Guides: The Tour Operator is not responsible for the knowledge or professionalism of the tour guide. It ensures that only authorized and certified guides are used by the competent bodies. Any changes to the established program may be subject to the policies of the tour guide providers.
    

1. Liability:
   The Tour Operator is responsible for organizing the travel package and providing the services described in the contract. However, it is not responsible for direct or indirect damages caused by events beyond its control, such as service disruptions by third parties (hotels, airlines, etc.).
    
2. Insurance:
   It is strongly recommended that the Client purchase travel insurance covering cancellation risks, medical expenses, and luggage. The Tour Operator offers an optional insurance policy, which must be requested at the time of booking.
    
3. Applicable Law:
   The contract is governed by Italian law regarding organized tourism contracts, with particular reference to the Tourism Code (Legislative Decree No. 79/2011) and European regulations on consumer protection.
    
4. Disputes:
   For any disputes arising from the contract, the territorial jurisdiction is exclusively the Court of Civitavecchia. Any complaints must be sent in writing to the Tour Operator within 30 days of the end of the travel package. The Client has the right to seek mediation or other forms of alternative dispute resolution, if provided by law.

 

 

General Conditions:

1. Mobility: Please inform us at the time of registration if any participant has reduced mobility. Not all sites listed in the program are free of architectural barriers.
2. Changes to the Program: We reserve the right to make changes to the program without reducing the value of the trip.
    
3. Right to Modify the Terms: We reserve the right to modify these Terms at any time. Changes will be published on our website and will be effective from the moment of their publication.

Cancellation Policies for Included Services

Terms and Conditions for Hotel Sales

• Free Cancellation: Cancellations are free if made at least 65 days before the scheduled arrival date. No charge will apply for cancellations within this period.
• Late Cancellation: For cancellations made within 30 days of the arrival date, 50% of the total stay will be charged.
• No-Show: If the Client does not show up without prior notice, the full amount of the booked stay will be charged.
• Reservation Changes: Changes to reservations (such as changing dates) are subject to availability and may result in a price difference. Changes made within 65 days of the arrival date are not subject to penalties, but additional charges may apply after this period.
• Non-refundable Bookings: Some special rates or promotional offers may have a non-refundable cancellation policy. In such cases, the full amount will be charged in the event of cancellation or no-show.
• Special Policies for Events or Holiday Periods: During high season, holidays, or special events, cancellation policies may vary. Please check the specific conditions at the time of booking.
• Refunds: Refunds, if applicable, will be processed via the same payment method used at the time of booking. Refund processing times may vary depending on the bank or payment institution.

Terms and Conditions for Museum and Attraction Tickets

• Booking and Purchase: Tickets for museums and attractions can only be booked via our online system. To confirm the booking, a deposit is required, the amount of which will be specified at the time of booking.
• Booking Confirmation: Once the deposit is received and the booking procedure is completed, you will receive an email confirmation with the ticket details. The booking confirmation is binding and cannot be changed afterwards.
• Deposit and Payment: The deposit paid at the time of booking is mandatory to guarantee entry at the selected date and time. The deposit amount will be deducted from the total package.
• Refund Policy: Once the booking is confirmed and the deposit is received, Habi Travel will proceed with the ticket purchase, and it will no longer be possible to refund the tickets. In case of cancellation by the Client, a refund will be provided according to the general cancellation times, but the tickets will not be refunded.
• Changes to the Booking: Changes to the booking (e.g., change of date or time) may be made only within the terms defined by the booking management system. If possible, handling fees will apply, which will be communicated at the time of the request.
• Non-compliance: If the Client does not show up at the scheduled date and time for the visit, the ticket will not be refunded, nor will it be possible to request a new ticket without purchasing a new entry.
• Force Majeure: In case of extraordinary events or force majeure (such as unexpected closures of the museum or attraction, natural events, health emergencies, etc.), we reserve the right to cancel or modify the booking. In these cases, tickets will not be refunded.
• Liability: Participation in activities is at the Client’s own risk. We are not responsible for damages or accidents that may occur during the visit. Please follow all safety rules and instructions provided by the staff.
• Acceptance of Terms: By making a booking, the Client fully accepts these Terms and Conditions. Any violation of these terms will result in the cancellation of the booking and the loss of the deposit.

Terms and Conditions for NCC Transport Services

• Booking and Purchase: The booking of the transport service by the Client is confirmed by the company upon availability verification by the provider.
• Booking Confirmation: The booking is considered confirmed only when Habi Travel sends a written confirmation to the Client, which may be done via email, SMS, or other digital methods.
• Booking Details: At the time of booking, the Client must provide precise and complete information regarding the time, departure point, destination, number of passengers, luggage, and any special needs.
• Changes to the Booking: Changes to bookings (e.g., changing dates) are subject to availability and may result in a price difference. Changes made within 65 days of the arrival date are not subject to penalties, but additional charges may apply after this period.
• Refund Policy: Once the booking is confirmed and the deposit is received, Habi Travel will proceed with the booking through the transport service provider. Any refund will be subject to the general cancellation times.
• Operational Terms for Airport Transfers (Fiumicino):
  For private transfer services from Fiumicino airports, the pickup time is monitored, and if there is a flight delay, it can be adjusted within a maximum margin of 3 hours from the initially scheduled time based on the flight number provided at the time of booking. Our operational team, if they have the Client's contact number, will contact the passenger the day before the departure and after landing to assist with meeting the driver.

Unless otherwise stated, all transfers include the Meet and Greet service, where the driver waits for the passenger inside the terminal. Upon landing, the Client will receive a message with specific meeting point details. The driver will wait for up to 60 minutes. After this period, our operational team will contact the Client to assess the possibility of additional waiting time (subject to payment).

Operational Terms for Hotel Transfers:
The driver will pick up the passengers at the agreed time and will wait for a maximum of 20 minutes. After 20 minutes, the driver will communicate with Habi's office, which will attempt to locate the Client. If the Client does not appear within another 15 minutes, the driver will be authorized to leave, and the Client will lose the transport.

Changes to the Booking: Changes to the booking (e.g., changing date or time) may be made only within the terms defined by the booking management system. If possible, handling fees will apply, which will be communicated at the time of the request.

Non-compliance: If the Client does not show up at the scheduled date and time for the visit, the ticket will not be refunded, nor will it be possible to request a new ticket without purchasing a new entry.

Force Majeure: In case of extraordinary events or force majeure (such as unexpected closures of the museum or attraction, natural events, health emergencies, etc.), we reserve the right to cancel or modify the booking. In these cases, tickets will not be refunded.

Liability: Participation in activities is at the Client’s own risk. We are not responsible for damages or accidents that may occur during transport. Please follow all safety rules and instructions provided by the staff.

 

Terms and Conditions of Sale for Tour Guide Services:

Reservations and Payments: Reservations must be made through our website or other official channels. Payment for the Service must be made in advance, unless otherwise agreed. A reservation will only be considered confirmed after payment has been made. Prices are indicated at the time of booking and may vary depending on the type of tour, duration and other special conditions.

Cancellation and Changes: The Customer may cancel or change the booking with at least 30 days' notice. In case of cancellation after this deadline, the Customer will be subject to a penalty equal to 100% of the total amount. In the case of guided tours of the Vatican Museums, once the tour has been confirmed, the amount is non-refundable. In case of cancellation by the Tour Guide (due to force majeure, illness, etc.), the Customer will be entitled to a full refund or rescheduling of the tour, subject to availability.
 

Customer Responsibility: The Customer is responsible for their own behaviour during the tour. Any damage to property or persons caused by the Customer's improper behaviour may result in compensation being payable. The Customer must follow the Tour Guide's instructions and comply with local regulations during the tour.

Tour Guide Conduct: The Tour Guide will provide accurate and relevant information during the tour and will ensure professional and respectful service. The Guide reserves the right to terminate the tour in the event of disruptive behaviour or violations of safety regulations.

Refunds and Complaints: If dissatisfied with the Service, the Customer may submit a complaint within 30 days of the tour date. Our team will review the complaint and, if justified, will refund part or all of the Service fee.

Limitation of Liability: The Tour Guide is not liable for any damage or loss resulting from events beyond its control, including but not limited to natural disasters, health emergencies, acts of vandalism, or transport malfunctions. The Tour Guide is not liable for the loss of personal belongings during the tour.

Personal Data Protection: Personal data provided by the Customer during the booking process will be processed in accordance with our Privacy Policy. Such data will be used exclusively for the management of bookings and the driving service.

Force Majeure: The Tour Guide shall not be held liable for failure to fulfil any obligation arising from circumstances that cannot be foreseen or controlled, such as natural disasters, epidemics, transport failures, etc.

 

Additional services

Radio guides: in the event of loss or damage to the audio guide device, a penalty of €60.00 + VAT will be charged by the tour operator
 

Last modification date

February 17, 2026